Exchange of items can be done if :

1. A mandatory unboxing video is available! If there is no unboxing video, we cannot process the exchange of items.
2. You receive a product that does not match your order. An exchange can only be done if the intended product is still available.
3. The product we sent is in poor condition (defective, different size, not functional, etc.)
4. The product tag, barcode, and any accompanying tags are still available.
5. The product is not discounted.
6. Customers are using our product in the usual manner.

The exchange of items can be started by sending us an Email at eiger.interlaken@eigeradventure.swiss. We will guide you through the next steps.

Exchanges can only be made if there is damage to the item during unboxing, and it only applies to similar items.

For paid orders, changes in size/color/type are not allowed.

You can exchange items within 7 days after receiving them.

For exchanges due to our mistake (defective products, not functional, etc.), all shipping costs will be covered by us.

Refunds only apply if the received item is in poor condition and there is no stock available in our warehouse or store to replace the item.

Refunds will be processed no later than 14 working days from the date of submission.